Position – Account Manager

Qualifications

• The dispatcher should have minimum 2 years of experience in the office work environment, preferably in the trucking industry
• Must have some basic knowledge of the highway trucking and associated rules and Regulations
• Must be able to use a computer with the thorough knowledge of Microsoft Windows, Microsoft Word, Microsoft Excel, email and the Internet usage
• Must be punctual to work and be able to handle stress and meet all deadlines in a timely manner with accuracy
• The challenges and needs of drivers better than most
• Experienced in transportation and logistics
• Experienced in ports/drayage operations
• Geographical knowledge of Charleston and surrounding locations
• Must be dependable and be able to work independently in a fast-paced environment, under  pressure, still with accuracy
• Must be able to think critically, make important decisions, and solve problems, independently
• Must have friendly verbal and written communication skills and be a responsible team player
• Availability to work afterhours, weekends and holidays, if needed
• Must be able to provide EXCELLENT customer service

Responsibilities

• The dispatcher for this position will be responsible for coordinating the various logistical functions in the office, including but not limited to, communicating with the Drivers and the Customers on a daily basis regarding the loads and routes, dispatch personnel according to schedules and work orders, entering various data into the computer systems, filling out all related paperwork, resolve any load, shipping, receiving and driver issues
• Working hours will be Mon-Fri, 8:00 AM to 5:00 PM with after hours, weekend & holiday support over the phone as needed
• Supervise, schedule, train & direct drivers
• Review the loads, rates, driver miles for efficiency and direct, train & coach Drivers for the growth and the profitability of the company
• Planning, organizing and coordinating the time and the related information with the drivers and the customers, shippers and receivers for timely pickups and deliveries
• Finding loads and back haul loads for the drivers
• Handling any requests and complaints from customers
• Answering Phones
• Scanning documents and typing information into the computer system
• Make & Take calls from Drivers and update Time in and out reports on their arrival and departure times
• Assist Human Resources with significant input with every job function related to drivers, such as but not limited to recruiting and training
• Any other duties assigned by the Management